Terms and Conditions

Welcome to Bathsnmore. These Terms and Conditions apply to all transactions made through our website and govern the relationship between you (the customer) and Bathsnmore (the supplier). Please read them carefully. By using our website or placing an order, you agree to be bound by these Terms.

Definitions

  • ‘Condition’ refers to the standard terms and conditions of sale set out below, including any special terms and conditions agreed upon in writing by us.
  • ‘Contract’ means any legally binding agreement for the purchase of Goods between you and Bathsnmore.
  • ‘Goods’ refers to the products or services offered and sold by us to you.
  • ‘We’, ‘Us’, and ‘Our’ refer to Bathsnmore, registered in England, United Kingdom.
  • ‘You’, ‘Your’ refers to the customer placing an order with us.

Pricing & Offers

At Bathsnmore, we strive to keep all prices and product details accurate and up to date. However, we reserve the right to make adjustments at any time in the following situations:

  • Price changes from our suppliers.
  • Introduction of new taxes or duties.
  • Errors or omissions in pricing or technical information, whether or not the order has been confirmed.

Always refresh your browser to ensure you’re viewing the most current product prices and availability.

Discount Codes & Promotions

  • Promotional codes, discount vouchers, and cashback offers cannot be combined unless explicitly stated.
  • Misuse of codes may lead to cancellation of orders or removal of discounts.
  • Discount codes may not be applicable to bundle deals or product suites.
  • Percentage savings are calculated from the manufacturer’s RRP or a previous sale price.
  • Timed promotions may start and end independently of sitewide discounts.
  • Bathsnmore reserves the right to modify or withdraw any offer at any time.

Please note: Discounts are not valid on orders where finance or other finance-based payments are selected. References to “Free Delivery” apply only to Free Standard UK Delivery.

Security

At Bathsnmore, your security is our top priority.

  • All payment data is encrypted and securely processed via our trusted payment gateways.
  • We do not store, view, or access your credit/debit card details.
  • Our website uses SSL certificates and secure HTTPS connections to protect your data.

You may receive follow-up marketing emails based on browsing behaviour via cookie-based systems, but your personal information is never stored or shared without your consent. To stop these messages, simply click the “unsubscribe” link in the email.

Delivery & Collection

Detailed delivery information is provided on our Shipping and Returns page.

Delivery Terms:

  • Delivery times are estimates and subject to change due to seasonal demand, weather, or courier delays.
  • Orders are typically shipped via Royal Mail, DPD, or pallet courier services for larger items.
  • Standard delivery applies to UK mainland addresses only unless specified otherwise.

Once dispatched, the goods are responsible for being transferred to the courier. We cannot control or guarantee special delivery instructions (e.g., leave with neighbour).

Upon delivery:

  • Visually inspect the goods before signing.
  • Report any damages, missing items, or faults within 24 hours of receipt via email or phone.
  • Do not install or store damaged products – this voids your right to replacement or refund.

Important:

Installed items cannot be refunded or replaced, even if damage is discovered post-installation.

If items are returned, they must be in original packaging and unused wherever possible.

For international deliveries, Bathsnmore is not liable for return postage or discrepancies due to local standards or fittings.

We are not responsible for delivery delays caused by:

  • Incorrect shipping information entered by the customer.
  • Missed delivery slots or unavailability to receive parcels.
  • External courier issues.

Please do not book tradespeople until goods have been delivered and inspected.

Cancellation Rights

Under UK law, you have the right to cancel your order at any time before dispatch or within 15 working days after delivery.

Cancellations should be made via:

  • Email: support@bathsnmore.co.uk

Include your order number when requesting a cancellation.

Once goods are received back in their original condition, we will issue a full refund within 15 days. You must return the items within 7 days of notifying us.

Exclusions:

  • Bespoke or personalised items are not eligible for cancellation or return.
  • Returned goods must be unused, undamaged, and in original packaging.
  • Return postage for unwanted items is at the customer’s expense.

Warranty and Liability

Most products sold on bathsnmore.co.uk include a standard 12-month manufacturer’s warranty unless otherwise stated.

Warranty coverage includes manufacturing defects only and does not cover:

  • Accidental damage.
  • Wear and tear.
  • Improper use or installation.
  • Damage caused by unqualified tradespeople.

We advise professional installation for all plumbing and electrical fittings.

Complaints

We value your feedback and aim to resolve any complaints quickly and fairly. If you are not satisfied with your purchase or our service, please contact us:

By Post:

Bathsnmore

By Email: support@bathsnmore.co.uk

If we cannot resolve the issue internally, you may choose to escalate your complaint through an Alternative Dispute Resolution (ADR) provider. Although we do not participate in an ADR scheme, you can seek independent mediation via The Retail ADR service.

General Terms

  • All orders placed on this website are subject to Bathsnmore’s acceptance.
  • A contract is formed when your order is confirmed and dispatched.
  • Ownership and risk pass to the customer upon delivery.

You agree not to export goods outside of the UK without prior written permission.

Product Accuracy

  • All images on the website are for illustrative purposes.
  • Actual products may vary slightly due to manufacturer updates or lighting differences.
  • Tile and natural material products may vary in colour, texture, or size due to manufacturing processes.

Stock levels are updated regularly but not guaranteed.

All prices include VAT at 20%.

These Conditions and all Contracts are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of English courts.

Any notices or written communications must be addressed to the contact details provided during the order or updated subsequently.

These terms do not affect your statutory rights.

Thank you for choosing Bathsnmore

We are committed to offering premium bathroom products with exceptional service.

If you have any questions, please contact our support team.

Website: https://bathsnmore.co.uk

Email: support@bathsnmore.co.uk