Privacy Policy


Last updated: 1-May-2025

At Bathsnmore, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.bathsnmore.co.uk (referred to as “our site”, “we”, “us”, or “our”).

By using our services, you agree to the use of your data as outlined in this Privacy Policy.

Who We Are

Bathsnmore

Website: https://bathsnmore.co.uk

Email: support@bathsnmore.co.uk

Registered in the United Kingdom.

We are a UK-based bathroom retailer offering high-quality fixtures, fittings, and accessories to customers across the country. This Privacy Policy applies to data collected through our website and customer service channels.

Information We Collect

We collect personal information to provide a smooth shopping experience and to improve our services. The types of data we collect include:

a. Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed via secure third-party gateways)
  • Account details (if you register)
  • Customer service queries or returns information
  • Product reviews and feedback

b. Automatically Collected Data

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and duration
  • Referral sources (e.g. Google, Facebook)

c. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Remember your preferences
  • Improve website functionality
  • Measure performance and analytics
  • Deliver relevant ads (if opted in)

You can manage cookie preferences via your browser settings. For more information, please read our [Cookie Policy].

How We Use Your Information

We use your data for the following lawful purposes:

  • Order Processing: To fulfil and deliver your purchases, including payment and shipping.
  • Customer Support: To respond to your queries, returns, or complaints.
  • Marketing: To send promotional emails (only with your consent or if you’re an existing customer).
  • Personalisation: To improve your shopping experience by tailoring content and offers.
  • Analytics: To monitor website performance and improve our services.
  • Legal Compliance: To prevent fraud, ensure regulatory compliance, and resolve disputes.

Legal Basis for Processing

We process your personal data based on one or more of the following:

  • Consent – when you subscribe to newsletters or opt into marketing.
  • Contract – to fulfil a purchase agreement with you.
  • Legal obligation – to meet tax, fraud, or legal obligations.
  • Legitimate interests – to enhance your experience, improve our website, or market relevant products.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your data with:

  • Payment processors (e.g. Stripe, PayPal)
  • Courier and logistics companies for order delivery
  • IT service providers who maintain our website and databases
  • Marketing platforms (e.g. Google Ads, Facebook Ads) if you have given consent
  • Law enforcement, if required by legal obligation

All partners are GDPR-compliant and required to safeguard your data.

Data Retention

We retain your personal data only for as long as necessary:

  • Order data: up to 6 years (for tax and accounting compliance)
  • Marketing preferences: until you unsubscribe
  • Contact queries: up to 12 months after the resolution
  • Inactive user accounts: removed after 24 months of inactivity

Once data is no longer required, we securely delete or anonymise it.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access – Request a copy of your data
  • Right to rectification – Correct inaccurate or incomplete data
  • Right to erasure – Request deletion of your personal data
  • Right to restrict processing – Limit how your data is used
  • Right to data portability – Obtain your data in a machine-readable format
  • Right to object – Opt out of certain types of data processing (e.g. marketing)
  • Right to withdraw consent – If consent was the lawful basis for processing

To exercise any of these rights, please contact us at support@bathsnmore.co.uk

You also have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO)

https://ico.org.uk

Marketing Preferences

If you opt-in to receive marketing emails, we may send:

  • Product recommendations
  • Promotions and offers
  • Store updates and news

You can unsubscribe at any time by clicking the link in the footer of our emails or contacting us directly.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that data has been collected from a minor without parental consent, we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to Bathsnmore. We are not responsible for the privacy practices or content of external sites. Please read their privacy policies before submitting your information.

Data Security

We have implemented industry-standard security measures to protect your data, including:

  • HTTPS encryption
  • Firewalls and intrusion detection
  • Secure server locations
  • Access control measures

However, no method of data transmission is 100% secure. While we do our best, we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or business changes. All updates will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

Bathsnmore

Email: support@bathsnmore.co.uk

Website: https://bathsnmore.co.uk